Booking Rules

  • Members may book up to 14 days in advance but not before 7am when booking 14 days prior (the new booking sheet becomes available from 7am each day).
  • Midweek members are allowed to book courts and play Monday - Friday only.
  • Juniors aged 12 and under may not book courts but can play with playing members -- in this case the court needs to be booked by the playing member.
  • Parent/Guardian Playing can play at weekends before 11am and on weekdays before 6pm.
  • Juniors (aged 13 and over) can only book courts on weekdays until 5.30pm and 11am on weekends.
  • Consecutive court bookings are not allowed on weekends between 11am and 7pm.

Booking Fees

  • The court booking fees are variable depending on day, court, time of day, as shown on the booking sheets.
  • Each member has an account within the booking system and must have sufficient credit in order to book a court.
  • Members can credit ("top-up") their booking system accounts as follows.
    • Members may purchase £10 top-up vouchers from the bar, and will then need to submit the voucher code when logged into the website or by using the touch screen "kiosk" at the club - please note you will need to know your PIN number to use the touch screen at the club.
    • Online top-up with any credit or debit card. The transaction will be processed by PayPal and your account will be automatically credited. Please note you do not need to have a personal PayPal account, you can use any credit or debit card (Visa, Mastercard, American Express, etc). In order to keep our transaction fees down, the minimum online top-up is £20. Please note that if you pay with your own PayPal account and your PayPal account is linked to Direct Debit, your transaction and credit on the booking system will be delayed until PayPal processes your Direct Debit within 7 working days.
  • Members can share booking fees by using the facility to "Transfer Credit" (to another member) when logged-in to the court booking system website.

Cancellations & Refunds

  • When unable to play, members must cancel the reserved court as soon as possible so that the court may be used by other members.
  • When the court is cancelled more than 48 hours prior to the reserved start time, the booking fee is automatically refunded as booking system credit.
  • When the court is cancelled within 48 hours, the booking fee is only automatically refunded if and when the same court is re-booked.
  • If you have played less than half your session and you are rained off you are entitled to claim a refund. To do this you need to e-mail Barbara Hall within 48 hours of the start of the session:
  • Members who book a court and fail to show up may lose their booking rights for a month.

About this squash & tennis court reservation system

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